Vendor relationships become even more complicated when off-shore activities are involved. Transparency around data and billing practices is even more critical as retailers often have limited direct oversight into operations. For one large US retailer, partnering with a vendor for off-shore IT staffing resulted in murky data points and restricted information that masked fraudulent billing patterns. Cotiviti’s audit and subsequent investigation helped get to the bottom of the issue.
Download the case study for the details of the investigation that led to the identification of >$8M in overbilled hours, rates, and fees and millions more in estimated future savings.